Maria Morales
Dallas,tx
Summary
Dynamic Apartment Leasing Agent with proven success at MAA Addison Circle, excelling in customer service and relationship building. Skilled in property management and documentation management, I consistently exceeded sales goals while implementing innovative marketing strategies. Adept at conflict resolution, I fostered strong tenant relationships, ensuring high occupancy rates and tenant satisfaction.
Professional leasing specialist with strong background in property management and client relations. Adept at fostering collaborative team environments and adapting to evolving needs. Skilled in tenant screening, contract negotiation, and handling maintenance requests. Known for reliability, excellent communication, and achieving results.
Overview
12
12
years of professional experience
Work History
Apartment Leasing Agent
MAA Addison Circle
08.2022 - 02.2025
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
Data Entry Clerk
Dallas Auto Financial
10.2021 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created and maintained data entry logs to track data entry activities.
Apartment Leasing Agent
Bachmann Oaks
07.2013 - 07.2016
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
High School Diploma -
Creekview High School
Carrollton, TX06-2002
Skills
- Fair housing regulations
- Property management
- Documentation management
- Lease administration
- Customer service
- Lease renewals
- Telephone and email etiquette
- Leasing terms and specifications
- Relationship building
Languages
Spanish
Full Professional
Timeline
Apartment Leasing Agent
MAA Addison Circle
08.2022 - 02.2025
Data Entry Clerk
Dallas Auto Financial
10.2021 - 08.2022
Apartment Leasing Agent
Bachmann Oaks
07.2013 - 07.2016
High School Diploma -
Creekview High School
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