Maria Morales
Dickinson
Summary
Motivated professional transitioning from food service with experience in customer relations, teamwork, and multitasking. Known for strong communication, patience, and reliability in fast-paced environments. Seeking opportunities to apply transferable skills in a professional growth-oriented role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Discovery Village Clear Lake
Webster, TX
10.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Resolved residents complaints promptly to enhance dining experience and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with elderly and staff.
Assistant Manager
Shrimp N Stuff
Galveston, TX
12.2017 - 10.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Expo/Food Runner
Jose’s Cantina
Crystal Beach, TX
10.2017 - 12.2017
- Delivered food and beverages promptly to ensure customer satisfaction.
- Collaborated with kitchen staff to coordinate orders and service efficiency.
- Maintained cleanliness and organization of dining area during peak hours.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Expo/Food Runner
Ocean Grille
Crystal Beach, TX
05.2015 - 08.2017
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma -
Ball High School
Galveston, TX05.2018
Skills
- Exceptional customer service
- Time management and Organization
- Dedicated work ethic
- Teamwork and collaboration
- Flexible and adaptable
- Patient and Understanding
Certification
Texas Food Handlers
Languages
English
Spanish
Timeline
Server
Discovery Village Clear Lake
10.2022 - Current
Assistant Manager
Shrimp N Stuff
12.2017 - 10.2021
Expo/Food Runner
Jose’s Cantina
10.2017 - 12.2017
Expo/Food Runner
Ocean Grille
05.2015 - 08.2017
High School Diploma -
Ball High School