Maria Moreno-Hoyos
Southgate,United States
Summary
Detail-oriented and reliable professional with leadership experience in fast-paced environments. Skilled in organization, communication, and multitasking while providing excellent customer service and supporting daily operations. Known for strong problem-solving abilities, attention to detail, and maintaining professionalism under pressure.
Overview
7
7
years of professional experience
Work History
Team Leader, Sales Floor
Target
04.2021 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team leaders to encourage willingness to address concerns and issues.
- Collaborated with team leaders to facilitate seamless business execution.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored employees with leaders daily to discuss ways team could improve skills and ways to elevate team to become peak performers.
- Established clear and competitive goals, growth roadmaps, and strategic business plans to successfully managed $7 Million dollar business.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Supported Conducting regular weekly meetings with team to discuss issues, concerns and updates.
- Supported store director by managing payroll, creating weekly schedules, and organizing documentation for human resources.
- Identified trends and assessed opportunities to improve processes and execution.
- Prepared annual data to determine metrics for operational performance.
Specialty Sales Consultant
Target
03.2019 - 04.2021
- Assisted with individual selling efforts and helping sales representatives reach targets.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
- Analyzed industry trends to develop efficient store resets to prepare store for seasonal updates.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended weekly meetings to discuss and optimize strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales and merchandising strategies.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Educated new sales staff on store policies and customer support operations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
American Eagle Outfiters
11.2018 - 03.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MISkills
- Customer Service
- Administrative Support
- Organization & Time Management
- Scheduling & Task Coordination
- Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Communication & Interpersonal Skills
- Problem Solving
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Team Collaboration
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader, Sales Floor
Target
04.2021 - Current
Specialty Sales Consultant
Target
03.2019 - 04.2021
Sales Associate
American Eagle Outfiters
11.2018 - 03.2019
High School Diploma -
Southgate Anderson High School