Maria Moya
Sacramento,CA
Summary
Dynamic professional experienced in behavior intervention and customer service excellence. Skilled in developing individualized treatment plans and collaborating with multidisciplinary teams to address behavioral challenges, ensuring the safety and success of clients.
Overview
11
11
years of professional experience
Work History
Behavior Specialist
Center For Social Dynamics
Sacramento, CA
01.2024 - Current
- Conducted assessments to identify behavioral challenges and implement effective strategies.
- Developed and implemented individualized treatment plans for clients with behavioral health challenges.
- Monitored client behavior, documenting changes, and adjusting interventions accordingly.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
Restaurant Manager
Ghai Management/ Burger King
Sacramento, CA
01.2023 - 01.2026
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance customer service quality.
- Developed and implemented efficient workflow processes to increase productivity.
- Managed inventory levels, reducing waste and optimizing supply chain efficiency.
- Resolved customer complaints promptly, improving satisfaction ratings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Manager
Mrb/burger King
Sacramento, CA
08.2016 - 01.2023
- Analyzed sales reports to identify trends and improve menu offerings.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Collaborated with corporate management on promotional strategies driving sales growth.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Caregiver
Chateau at Fair Oaks
Carmichael, CA
09.2014 - 02.2016
- Provided compassionate care to residents, addressing individual needs and preferences.
- Assisted with daily living activities, promoting dignity and independence among residents.
- Monitored health conditions, reporting changes to the nursing staff for timely interventions.
- Implemented personalized care plans, ensuring alignment with resident goals and family input.
- Trained new caregivers in best practices for resident care and safety protocols.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Medical Assistant Certificate - Medical Assistant
National Career Education
Citrus Heights, CA06-2006
High School Diploma -
Sierra Nueva
Sacramento, CA06-2000
Skills
- Positive reinforcement
- Emotional regulation techniques
- Verbal and written communication
- Behavior intervention
Timeline
Behavior Specialist
Center For Social Dynamics
01.2024 - Current
Restaurant Manager
Ghai Management/ Burger King
01.2023 - 01.2026
Restaurant Manager
Mrb/burger King
08.2016 - 01.2023
Caregiver
Chateau at Fair Oaks
09.2014 - 02.2016
Medical Assistant Certificate - Medical Assistant
National Career Education
High School Diploma -
Sierra Nueva