Maria Munafo
Briarcliff Manor,NY
Summary
Dynamic professional with extensive experience in hospitality and property management, notably at Briarcommons HOA.Proven track record in enhancing property appearance. Skilled in management and day to day operations.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Peppinos Restaurant
Katonah, NY
04.2022 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored junior bartenders on cocktail preparation and customer service excellence.
- Developed seasonal drink menus, enhancing customer experience and driving sales growth.
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
- Analyzed sales trends to adjust offerings and promote popular items effectively.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Property Manager
Briarcommons HOA
Briarcliff
01.2021 - Current
- Coordinated maintenance requests and oversaw vendor performance for timely service delivery.
- Developed and maintained property budgets, ensuring adherence to financial guidelines.
- Conducted regular property inspections to identify maintenance needs and uphold standards.
- Led initiatives to improve community safety through collaboration with local authorities and security services.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
Education
Early Childhood Education
Temple University
Philadelphia, PA05.1998
High School Diploma -
George Washington High School
Philadelphia, PA06.1995
Skills
- Basic accounting
- Performance improvement
- Payment processing
- Clear and effective communication
Timeline
Bartender Shift Manager
Peppinos Restaurant
04.2022 - Current
Property Manager
Briarcommons HOA
01.2021 - Current
Early Childhood Education
Temple University
High School Diploma -
George Washington High School