Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Munoz

East Bend,NC

Summary

Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts.

Overview

22
22
years of professional experience

Work History

Patient Advocate

Elevatepfs
Winston-Salem, NC
02.2022 - 05.2025
  • Acted as liaison for hospital staff, physicians, patients and family members.
  • Gathered and analyzed patient information to determine special program eligibility.
  • Screened patients for eligibility for state, local and federal assistance programs.

Customer Service Representative

Ferrall Gas
Winston-Salem, NC
10.2020 - 12.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.

Insurance Agent

Aflac
Winston-Salem, NC
01.2020 - 07.2020
  • Analyzed customer needs and provided best options, upselling products and services.
  • Researched insurance plans to find good options for clients' needs.

Insurance Specialist

AAA Auto Club Group
Charlotte, NC
03.2018 - 03.2019
  • Responded to customer inquiries and problems to promote great service.
  • Engaged customers and provided high level of service by carefully explaining details about documents.

Collections Manager

Encore Exchange
Winston-Salem, NC
08.2003 - 02.2018
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Attended training on credit management and civil court practices to maintain up-to-date knowledge.

Education

Some College (No Degree) - Computer And Information Sciences

Ventura College
Ventura, CA

Skills

  • Calm and Effective Under Pressure
  • Knowledge of Community Services and Programs
  • Quality Standards and Protocols
  • Patient Needs Assessment and Referral
  • Fluent in Spanish

Timeline

Patient Advocate

Elevatepfs
02.2022 - 05.2025

Customer Service Representative

Ferrall Gas
10.2020 - 12.2021

Insurance Agent

Aflac
01.2020 - 07.2020

Insurance Specialist

AAA Auto Club Group
03.2018 - 03.2019

Collections Manager

Encore Exchange
08.2003 - 02.2018

Some College (No Degree) - Computer And Information Sciences

Ventura College

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