Emily Parks
Wyandotte,MI
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the medical field.
Overview
10
10
years of professional experience
Work History
Patient Advocate
Henry Ford Health System
Detroit, MI
03.2017 - 08.2021
- Worked effectively with staff from multiple departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Managed large caseload of patients in call center department. Averaging about 100 calls per day.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Kept current with literature and policies to advocate for patients.
Teller
Comerica Bank
Dearborn, MI
03.2016 - 03.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
Server
Old Chicago Pizza
Southgate, MI
10.2015 - 02.2016
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Cashier
Saturn Marketplace
Dearborn Heights, MI
11.2014 - 10.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Team Member
Abrys
Dearborn, MI
01.2012 - 10.2015
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Ombudsman
Dearborn, MI06.2012
Skills
- Calm and Effective Under Pressure
- Organized and Efficient
- Quality Standards and Protocols
- Providing Information and Resources
- Gathering Information from Patients
- Documenting and Recording Information
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Patient Registration
- Time Management and Prioritization
- Clinical experience
Additional Information
I am a second semester nursing student enrolled in the ADN program. I'm very excited to gain more experience at the bedside and gain more knowledge from working in the hospital.
Timeline
Patient Advocate
Henry Ford Health System
03.2017 - 08.2021
Teller
Comerica Bank
03.2016 - 03.2017
Server
Old Chicago Pizza
10.2015 - 02.2016
Cashier
Saturn Marketplace
11.2014 - 10.2015
Team Member
Abrys
01.2012 - 10.2015
High School Diploma -
Ombudsman
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