MARIA B NORIEGA
HOUSE WIFE
INGLESIDE,TX
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved disputes with empathy during my tenure at APAC Customer Services. My proficiency in Microsoft Excel and exceptional active listening skills led to efficient problem resolution, significantly improving customer satisfaction.
About me: i have been married for 37 yrs. and going through a separation and need this job to support myself. I have two grown children and two granddaughters.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
APAC Customer Services
01.2014 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
No Degree - MEDICAL OFFICE
Southern Careers Institute
Corpus Christi, TX01-2017
High School Diploma -
GLADYS PORTER HIGH
Brownsville, TX05-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Spreadsheets
Languages
English
Spanish
Timeline
Customer Service Representative
APAC Customer Services
01.2014 - 02.2019
No Degree - MEDICAL OFFICE
Southern Careers Institute
High School Diploma -
GLADYS PORTER HIGH
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