Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Maria O'Donnell

Mountain Top,United States

Summary

Detail-oriented professional with extensive experience in administrative support, customer service, and project management. Certified in Google Project Management and Google AI Essentials, demonstrating strong capabilities in data analysis and operational efficiency. Proven ability to collaborate effectively with teams and apply AI and agile methodologies to enhance project outcomes. Recognized for exceptional customer service and decision-making skills, contributing to improved organizational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Professional Photographic Services
Wilkes-Barre, United States
08.2022 - Current
  • Streamlined office operations and schedules to ensure efficient workflow and timely task completion.
  • Coordinated client communications to strengthen relationships and promptly address inquiries.

Guest Service Associate

Nashville Zoo
Nashville, United States
06.2023 - 03.2024
  • Facilitated daily admissions and promoted zoo memberships to boost guest engagement.
  • Delivered exceptional customer service, ensuring positive guest experiences.
  • Resolved guest complaints promptly, maintaining high satisfaction levels.
  • Assisted guests with ticket purchases and inquiries about events.
  • Collaborated with team members to enhance guest experiences during events.
  • Trained new staff on customer service protocols and zoo policies.

Teacher

Mt. Top Kids
Mountain Top, United States
12.2021 - 08.2022
  • Executed educational activities designed for children's growth and development.
  • Fostered positive learning environment through collaboration with staff members.
  • Facilitated classroom activities that promoted social and emotional skills.
  • Engaged parents in discussions about student progress and concerns.

Therapeutic Recreational Aide

Little Flower Manor, St. Therese Residence & St. Luke's Villa
Wilkes-Barre, United States
09.2019 - 12.2019
  • Organized arts, crafts, and exercise activities to boost resident engagement.
  • Facilitated group games and exercises that fostered participation among residents.
  • Assisted residents in daily recreational programs to ensure active involvement.
  • Monitored activity attendance and provided feedback to supervisors for ongoing improvement.

Dietary Aide

Little Flower Manor, St. Therese Residence & St. Luke's Villa
Wilkes-Barre, United States
11.2018 - 09.2019
  • Prepared and served meals in accordance with residents' dietary plans.
  • Maintained high standards for food storage and quality control.
  • Ensured daily cleanliness and organization of kitchen and dining areas.
  • Served meals and snacks per planned menu and dietary specifications.

Education

Associate's Degree - Business Management Technology

Luzerne County Community College
Nanticoke, PA
01.2021

Associate's Degree - Pastry Arts Management

Luzerne County Community College
Nanticoke, PA
01.2020

High School Diploma - General Studies

Holy Redeemer High School
Wilkes-Barre, PA
01.2013

Skills

  • Microsoft Office Suite
  • Agile project management
  • Product roadmaps
  • Sprint planning
  • AI and machine learning fundamentals
  • Data analysis
  • Technical writing
  • Operational efficiency
  • Project management lifecycle
  • Risk management
  • Stakeholder communication
  • Interpersonal communication skills
  • Customer service and teamwork
  • Problem solving and organization

Certification

Accelerate Your Job Search with AI

Google Issued Sep 2025 Credential ID 3C13R2GDJ2AK

Agile Project Management

Google Issued Sep 2025 Credential ID PJP5KO9DNP46

Capstone: Applying Project Management in the Real World

Google Issued Sep 2025 Credential ID 5YT2EPDHFQ4X

Foundations of Project Management

Google Issued Sep 2025 Credential ID RAPV6W8QORU9

Google AI Essentials

Google Issued Sep 2025 Credential ID SUANWSJ804QP

Project Execution: Running the Project

Google Issued Sep 2025 Credential ID N5U2VE4PXXEM

Project Initiation: Starting a Successful Project

Google Issued Sep 2025 Credential ID B09ED3DUTDR5

Project Planning: Putting It All Together

Google Issued Sep 2025 Credential ID NGV9GS0MKV5J

Work Smarter with Microsoft Word

Coursera Issued Sep 2022 Credential ID J4URFJYBXAZM

Foundations of Project Management

Coursera Issued May 2021 Credential ID TUFXCE5KJEEJ

Timeline

Guest Service Associate

Nashville Zoo
06.2023 - 03.2024

Administrative Assistant

Professional Photographic Services
08.2022 - Current

Teacher

Mt. Top Kids
12.2021 - 08.2022

Therapeutic Recreational Aide

Little Flower Manor, St. Therese Residence & St. Luke's Villa
09.2019 - 12.2019

Dietary Aide

Little Flower Manor, St. Therese Residence & St. Luke's Villa
11.2018 - 09.2019

Associate's Degree - Business Management Technology

Luzerne County Community College

Associate's Degree - Pastry Arts Management

Luzerne County Community College

High School Diploma - General Studies

Holy Redeemer High School