Maria Ordonez
Metairie
Summary
Detail-oriented Assistant Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Premium parking
New Orleans, LA
02.2010 - 03.2020
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guideline
- Handled responsibilities successfully upon manager's absence.
Cashier
Dixie Parking
New Orleans, LA
07.2002 - 07.2009
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Representative
Souther Parking
New Orleans, LA
08.1992 - 06.2000
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
Cashier Supervisor
Park One
New Orleans, LA
08.1989 - 08.1991
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Observed cashiers to share feedback, improving performance quality.
Education
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05.1986
Some College (No Degree) -
Delgado Community College
New Orleans, LASkills
- Sales Monitoring
- Product and Service Knowledge
- Managing Operations and Efficiency
- Goal Setting
Languages
Spanish
Native/ Bilingual
English
Professional
Additional Information
- I have knowledge in Parking soft and skidata system.
Timeline
Assistant Manager
Premium parking
02.2010 - 03.2020
Cashier
Dixie Parking
07.2002 - 07.2009
Customer Service Representative
Souther Parking
08.1992 - 06.2000
Cashier Supervisor
Park One
08.1989 - 08.1991
High School Diploma -
Warren Easton Senior High School
Some College (No Degree) -
Delgado Community College