Maria Orozco
Self Employed Services
Los Angeles,CA
15
years of professional experience
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Work History
Case Manager
2 Years 5 Months- Managed case documentation and maintained compliance with legal standards.
- Developed individualized care plans by assessing client needs and legal requirements.
- Coordinated communication between clients, attorneys, and external agencies for streamlined case management.
- Facilitated conflict resolution to enhance client satisfaction and foster positive relationships.
- Implemented process improvements that increased efficiency in case handling workflows.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Trained new case managers, raising team's overall competency and service delivery standards.
Housekeeper
6 Years 1 Month- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Executed deep cleaning protocols to ensure sanitation and hygiene in diverse environments.
- Assisted with laundry tasks, ensuring garments were cleaned and maintained. Supported ironing duties to achieve wrinkle-free clothing.
Beauty Consultant
11 Months- Engaged customers by greeting and offering assistance with products and services, promoting positive customer experiences.
- Assisted customers in selecting appropriate beauty items for their needs.
- Managed inventory levels through ordering, restocking, and tracking sales activity.
- Attended training sessions to stay up-to-date on industry trends, technologies, and best practices.
Sales Associate
3 Years 1 Month- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
- Built relationships with potential customers by providing helpful advice on product selection.
Assistant Manager, Cashier
5 Years- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Performed administrative duties such as processing payroll information or managing employee benefits programs.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
Clerk
2 Years 2 Months- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Utilized problem solving skills to resolve customer complaints quickly.
- Processed payments, verified customer information and entered data into the system.
- Verified accuracy of all paperwork prior to submitting it for processing.
- Answered phone calls and responded to customer emails.
Education
Medical Assistant Diploma
Skills
Problem-solving
Case management
Time management
Case documentation
Organization and multitasking
Documentation and reporting
Relationship building
Positive attitude
Timeline
Case Manager
Quill & Arrow Lemon Law
03.2024 - CurrentRead More
Beauty Consultant
CVS
03.2023 - 02.2024Read More
Housekeeper
Self Employed Services
07.2020 - CurrentRead More
Sales Associate
TELL TIME WATCH COMPANY
02.2019 - 03.2022Read More
Assistant Manager, Cashier
RITE AID
01.2014 - 01.2019Read More
Clerk
DR. MIDAS SURGERY & SKIN CARE
10.2011 - 12.2013Read More
Everest College
Medical Assistant Diploma
Read More