Maria Ortiz
Springfield,MA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Target
10.2022 - Current
- Maintained a clean and organized store environment, enhancing overall shopping experience for customers.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Responded to customer calls and emails to answer questions about products and services.
Sales Associate
Paradies Lagardere
09.2021 - 10.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
Housekeeping Aide
Jersey National Cleaning
01.2020 - 10.2021
- Prepared rooms with top-notch standards every time.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Education
Associate of Applied Science - Criminal Justice
Springfield Technical Community College
Springfield, MA05.2022
High School Diploma -
Springfield High School Of Science And Technology
Springfield, MA06.2019
Skills
- Cash Handling
- Store maintenance
- Safety and Cleanliness Standards
- Fluent in Spanish
- Customer Service
- Flexible Schedule
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Target
10.2022 - Current
Sales Associate
Paradies Lagardere
09.2021 - 10.2022
Housekeeping Aide
Jersey National Cleaning
01.2020 - 10.2021
Associate of Applied Science - Criminal Justice
Springfield Technical Community College
High School Diploma -
Springfield High School Of Science And Technology