Maria Osorio Duran
Orlando
Summary
Results-driven healthcare and client relationship professional with 8+ years of experience supporting specialty pharmacy operations, insurance benefits, claims resolution, and customer relationship management. Proven ability to build and maintain strong relationships with patients, providers, insurance carriers, and internal stakeholders while resolving complex issues and ensuring exceptional service delivery. Licensed Florida Realtor with additional expertise in contract negotiation, strategic planning, client account management, and cross-functional coordination. Recognized for strong communication skills, problem-solving abilities, and delivering positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Associate II
Elevance Health
10.2025 - Current
- Serve as a primary point of contact for patients, providers, physician offices, benefit administrators, and internal teams regarding pharmacy benefits, claims, eligibility, and coverage inquiries.
- Research and resolve moderately complex insurance and benefit-related issues while ensuring timely access to specialty medications.
- Interpret plan benefits, investigate claim issues, and provide proactive solutions that improve customer outcomes and satisfaction.
- Coordinate across multiple departments to ensure seamless service delivery and issue resolution.
- Maintain strong customer relationships through consistent communication, problem-solving, and follow-up.
- Manage multiple priorities simultaneously while meeting quality, productivity, and compliance standards.
- Formerly Axium Healthcare / Kroger Specialty Pharmacy
Realtor
IVRE Orlando
Orlando
11.2022 - Current
- Develop customized pricing, marketing, and negotiation strategies based on client goals and market conditions.
- Negotiate contracts, amendments, inspection items, and contingencies while protecting client interests.
- Conduct market analysis and provide strategic recommendations to buyers and sellers.
- Manage client relationships throughout the entire transaction lifecycle from consultation through closing.
- Maintain multiple active transactions while ensuring compliance, deadlines, and client satisfaction.
- Coordinate with lenders, title companies, inspectors, attorneys, contractors, and other stakeholders to ensure successful transaction execution.
- Generate business through relationship-building, referrals, networking, and client retention.
Patient Access Coordinator
Elevance Health
02.2019 - 10.2025
- Managed benefit verification, prior authorizations, insurance investigations, and claims resolution for specialty pharmacy patients.
- Acted as a liaison between patients, providers, insurance carriers, and internal departments to facilitate access to therapy.
- Maintained detailed documentation and tracking of patient cases while ensuring HIPAA compliance.
- Built trusted relationships with patients and provider offices through ongoing communication and issue resolution.
- Collaborated with cross-functional teams to improve operational efficiency and patient outcomes.
- Consistently resolved complex access and reimbursement challenges while maintaining service excellence.
- Formerly Axium Healthcare / Kroger Specialty Pharmacy
Realtor
Berkshire Hathaway HomeServices
01.2021 - 01.2022
- Guided buyers and sellers through residential and commercial real estate transactions.
- Negotiated contracts and managed transaction timelines from contract to closing.
- Built and maintained strong client relationships through consultative service and communication.
- Coordinated multiple stakeholders to ensure smooth transaction execution.
Assisted Sales Associate
Creative Channel Services
01.2018 - 01.2019
- Delivered results against sales goals and performance expectations.
- Facilitated in-store training and promotional events to increase customer engagement.
- Established relationships with store management and retail teams to boost product awareness.
- Trained retail associates on product benefits and sales strategies, enhancing team knowledge.
Education
Associate of Applied Science (A.A.S.) - Healthcare Administration
Anthem College
Orlando, FL01-2013
Skills
- Account Management
- Client Relationship Management
- Strategic Planning
- Claims Resolution
- Insurance Benefits & Eligibility
- Contract Administration
- Contract Negotiation
- Customer Retention
- Process Improvement
- Cross-Functional Collaboration
- Stakeholder Management
- PBM Operations
- Insurance Knowledge
- Revenue & Pipeline Management
- Compliance & Documentation
- Customer Service Excellence
Certification
- Florida Real Estate License, Active, 01/01/2019
Timeline
Pharmacy Customer Associate II
Elevance Health
10.2025 - Current
Realtor
IVRE Orlando
11.2022 - Current
Realtor
Berkshire Hathaway HomeServices
01.2021 - 01.2022
Patient Access Coordinator
Elevance Health
02.2019 - 10.2025
Assisted Sales Associate
Creative Channel Services
01.2018 - 01.2019
Associate of Applied Science (A.A.S.) - Healthcare Administration
Anthem College