Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Paez

Austin,TX

Summary

Enthusiastic and excellent communicator. Passionate about combining strategy and creativity, driving new opportunities and building professional relationships. Demonstrated ability to prioritize, and accomplish goals. Proven interpersonal skills with exceptional customer service delivered in both English and Spanish.

Overview

6
6
years of professional experience

Work History

Front Desk Manager

J.D Abrams LP.
Austin, TX
05.2023 - 01.2024
  • Efficiently managed incoming calls and skillfully routed them to their respective departments.
  • Made changes and updates necessary on Bamboo HR for employees and documents
  • Developed and implemented comprehensive yearly budgets on Excel, demonstrating strong financial acumen and strategic planning skills to ensure optimal allocation of resources and alignment with organizational goals.
  • Organized corporate events, meetings and conferences while ensuring smooth running of activities throughout the day.
  • Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.
  • Thoroughly conducted a comprehensive inventory of the entire office, meticulously documenting and cataloging all items.
  • Efficiently coordinated and managed hotel accommodations and travel arrangements for fellow employees within the company.
  • Proficiently performed data entry tasks, ensuring accuracy and efficiency in inputting and maintaining crucial information within databases, contributing to streamlined and organized data management processes.

Social Media Manager (Remote)

Family Sown
Austin, TX
04.2022 - 04.2023
  • Created content, copywriting, social media marketing strategies, and managed all social media accounts. (Instagram, Tik-Tok, Facebook, Twitter, Pinterest and Amazon Posts.)
  • Ran weekly meeting showing social media growth and optimal posting time analytics.
  • Crafted visual designs on Canva and scheduled future posts for consistency across digital advertising and marketing platforms.
  • Developed and implemented email marketing campaigns to increase customer engagement through Mailchimp.
  • Generated interest through organic growth for new and upcoming products and online sale events on social media.
  • Combined Shopify and Mailchip in order to gather data and reach out to returning and new customers.
  • Developed quality and individualized content for Shopify and social media with keyword-rich text and solid call to action statements.

Tier 2 Analyst (Remote)

Fourth Enterprises LLC.
Austin, TX
07.2018 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in creative ways.
  • Provided primary customer support to internal and external customers in fast-paced environment using Zendesk, Salesforce and JIRA.
  • Troubleshot, resolved or escalated technical issues based on individual customers' needs via phone, email and live chat.
  • Met deadlines for legal requests for information and payroll issues.
  • Created documentation for other team members regarding common and niche issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Used Google products (Gmail, Sheets, Calendar, etc.)

Education

Associate of Arts - Graphic Design

Liberty University
Lynchburg, VA

Skills

  • Detail Oriented
  • Problem Solver
  • Adaptable
  • High Motivation
  • Empathetic
  • Personable Attitude
  • Organizational strengths
  • Self Starter
  • Critical Thinking
  • Strategic Planning

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Front Desk Manager

J.D Abrams LP.
05.2023 - 01.2024

Social Media Manager (Remote)

Family Sown
04.2022 - 04.2023

Tier 2 Analyst (Remote)

Fourth Enterprises LLC.
07.2018 - 04.2022

Associate of Arts - Graphic Design

Liberty University

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Maria Paez