MARIA PAOLA HOGAN
Summary
With over 15 years of experience in the aviation and service industries, I have honed a strong skill set in customer service and operations. I possess expertise in conflict resolution, multitasking, and team leadership. Fluent in both Spanish and English, I bring a bilingual advantage to any work environment. My consistent ability to thrive under pressure and adapt quickly to fast-paced environments is a testament to my resilience and adaptability.
Overview
21
21
years of professional experience
Work History
Operations Support Specialist
Staff Pro Work Solutions
07.2023 - Current
- Coordinated recruitment processes and payroll reporting
- Managed time editing, rest periods, and meal breaks for employees
- Handled employee and client information updates
- Processed HR forms, including employment verification letters, pay stub requests, insurance enrollment, and tax forms
- Supervised Marriott's compliance onboarding process
Fieldglass Payroll & Billing Specialist
Staff Pro Work Solutions
03.2022 - 07.2023
- Processed payments and transactions for Marriott properties
Senior Flight Attendant
LATAM Airlines
06.2005 - 09.2020
- Ensured premium customer experience for business and first-class passengers
- Managed and operated duty-free sales during onboard services.
- Complied with all safety and emergency protocols
Cashier
Supermercados La Favorita (Supermaxi)
09.2004 - 03.2005
- Managed customer payments and transactions
- Conducted inventory control and provided customer service
Self-Access Center Supervisor
Universidad Católica Santiago de Guayaquil (UCSG)
01.2004 - 09.2004
- Assisted students with English learning
- Managed and organized library materials
Education
Logistics Diploma -
Tecnológico Argos
Bachelor Of Business Administration -
Universidad Católica Santiago de Guayaquil
High School Diploma - FIMA Program
Centro Educativo La Moderna
Airline Flight Attendant Certification -
LATAM Corporate Academy
French -
Alianza Francesa de Guayaquil
Skills
- Logical thinking and problem-solving
- Proactive and adaptable
- Teamwork and leadership
- Conflict resolution
- Self-motivated
- Ability to work under pressure
- Empathetic and detail-oriented
- Multitasker
Personal Information
Hobbies: Pilates, Yoga
Timeline
Operations Support Specialist
Staff Pro Work Solutions
07.2023 - Current
Fieldglass Payroll & Billing Specialist
Staff Pro Work Solutions
03.2022 - 07.2023
Senior Flight Attendant
LATAM Airlines
06.2005 - 09.2020
Cashier
Supermercados La Favorita (Supermaxi)
09.2004 - 03.2005
Self-Access Center Supervisor
Universidad Católica Santiago de Guayaquil (UCSG)
01.2004 - 09.2004
Logistics Diploma -
Tecnológico Argos
High School Diploma - FIMA Program
Centro Educativo La Moderna
Airline Flight Attendant Certification -
LATAM Corporate Academy
French -
Alianza Francesa de Guayaquil
Bachelor Of Business Administration -
Universidad Católica Santiago de Guayaquil
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