Maria Patino
Newbern,NC
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks. Self-motivated work ethic with the ability to work well independently or in team environments.
Overview
11
11
years of professional experience
Work History
Office Automation Clerk
Marine Corps Community Services Child Development Center
Cherry Point, NC
03.2025 - Current
- Processed and maintained accurate records for child enrollment and attendance.
- Managed scheduling for staff and children's activities, ensuring optimal resource allocation.
- Coordinated supply inventory, ordering necessary materials to support daily operations.
- Implemented office automation tools to streamline administrative tasks and improve efficiency.
- Trained new clerical staff on operational procedures and software systems used in the center.
- Monitored compliance with safety regulations, contributing to a secure environment for children and staff.
- Managed office inventory efficiently, ensuring timely ordering of supplies and equipment maintenance when needed.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Demonstrated exceptional customer service skills by greeting visitors warmly upon arrival and ensuring their needs were promptly met throughout their visit.
- Safeguarded sensitive information with strict adherence to confidentiality protocols and proper handling of classified documents.
- Consistently met deadlines while multitasking numerous responsibilities due to exceptional time management skills and prioritization techniques.
- Supported budget planning efforts by accurately tracking expenses, submitting invoices for payment, and analyzing financial reports regularly.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Desk Receptionist
Kids Rule Pediatrics
Morehead City, NC
04.2024 - 03.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff to optimize clinic flow.
- Responded to patient inquiries, ensuring a welcoming atmosphere for visitors.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare providers to streamline communication between patients and staff.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Checked patient insurance, demographic, and health history to keep information current.
Frost Desk Reception
Dermatology Associates Of Costal Carolina
New Bern, NC
01.2024 - 03.2024
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected copay payments, processed transactions and updated relevant records.
- Scheduled patient appointments while being mindful of providers schedules
- Verified patient insurances, verified copay, co-insurance and deductible amounts.
Frost Desk Reception
Carteret Foot And Ankle Specialist
Morehead City, NC
08.2022 - 02.2023
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Patient Services/OB Coordinator
Carteret Ob-Gyn
Morehead City, NC
03.2021 - 08.2022
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Nanny/Baby Sitter
Self Employed
Yuma, AZ
06.2018 - 10.2020
- Implemented daily routines for optimal child development and created a structured environment.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Played games, worked on puzzles, and read books to young children.
Administrative Assistant
Sodick Inc.
Schaumburg, IL
10.2015 - 05.2018
- Data Entry
- Expensed out engineers for their travel expenses
- Composed internal memo's and external correspondence for senior management, and reviewed documentation for errors.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activates, and communicate instructions.
- Provide logistics support for programs, meetings and events including room reservations, agenda preparation, and calendar maintenance.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinate domestic and international travel arrangements, including booking, airfare, hotel and transportation.
Host/Cashier
Sugar Factory
Rosemont, IL
03.2015 - 08.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Elmwood Park High School
Elmwood Park05-2015
Skills
- Ability to work under pressure
- Decision making
- Time management
- Leadership
- Adaptability
- Conflict Resolution
- Strong Verbal Communication
Timeline
Office Automation Clerk
Marine Corps Community Services Child Development Center
03.2025 - Current
Front Desk Receptionist
Kids Rule Pediatrics
04.2024 - 03.2025
Frost Desk Reception
Dermatology Associates Of Costal Carolina
01.2024 - 03.2024
Frost Desk Reception
Carteret Foot And Ankle Specialist
08.2022 - 02.2023
Patient Services/OB Coordinator
Carteret Ob-Gyn
03.2021 - 08.2022
Nanny/Baby Sitter
Self Employed
06.2018 - 10.2020
Administrative Assistant
Sodick Inc.
10.2015 - 05.2018
Host/Cashier
Sugar Factory
03.2015 - 08.2015
High School Diploma -
Elmwood Park High School