Detail-oriented Front Desk Agent with expertise in guest account handling, complaint resolution, and effective communication. Proven ability to enhance guest satisfaction and streamline reservation processes.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hampton inn and suites international airport
Orlando, Florida
01.2024 - Current
In my current role, I utilize a diverse range of skills—most notably, answering telephone calls from all departments across the hotel and providing information about the property. In this position, I began collaborating extensively with the Sales Department; I am responsible for assisting them with general reservations and, on occasion, helping to organize group meetings.
Managed check-in and check-out procedures efficiently.
Kept records of room availability and guest accounts, manually or using computers.
Posted incidental charges to ledgers, manually or by using computers.
Front Desk Receptionist
Hampton inn international airport
Orlando, Florida
02.2023 - 01.2024
Managed phone calls and directed inquiries to appropriate departments.
Assisted guests with check-in and check-out processes efficiently.
Handled guest complaints with professionalism and empathy.
Processed reservations using hotel management software effectively.
Collaborated with housekeeping to ensure room readiness for arrivals.
Provided information about hotel amenities and local attractions to guests.