Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Victoria Patino

Orlando,FL

Summary

Detail-oriented Front Desk Agent with expertise in guest account handling, complaint resolution, and effective communication. Proven ability to enhance guest satisfaction and streamline reservation processes.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Hampton inn and suites international airport
Orlando, Florida
01.2024 - Current
  • In my current role, I utilize a diverse range of skills—most notably, answering telephone calls from all departments across the hotel and providing information about the property. In this position, I began collaborating extensively with the Sales Department; I am responsible for assisting them with general reservations and, on occasion, helping to organize group meetings.
  • Managed check-in and check-out procedures efficiently.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Posted incidental charges to ledgers, manually or by using computers.

Front Desk Receptionist

Hampton inn international airport
Orlando, Florida
02.2023 - 01.2024
  • Managed phone calls and directed inquiries to appropriate departments.
  • Assisted guests with check-in and check-out processes efficiently.
  • Handled guest complaints with professionalism and empathy.
  • Processed reservations using hotel management software effectively.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Provided information about hotel amenities and local attractions to guests.

Education

High School Diploma -

Lake Nona Hight School
Orlando, FL
05-2024

Skills

  • Reservation management
  • Guest account handling
  • Complaint resolution
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Effective planning
  • Customer service
  • Oral and written communications
  • Team building

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Front Desk Agent

Hampton inn and suites international airport
01.2024 - Current

Front Desk Receptionist

Hampton inn international airport
02.2023 - 01.2024

High School Diploma -

Lake Nona Hight School
Maria Victoria Patino