Maria Peña
Houston,TX
Summary
Dynamic and results-oriented professional with a proven track record at Portico Property Management, enhancing tenant satisfaction and streamlining rent collection processes. Expert in administrative support and customer service, demonstrating exceptional organizational skills and a positive attitude. Leveraged social media knowledge to reduce vacancy rates, showcasing a dedicated and resourceful approach to achieving business goals.
Overview
12
12
years of professional experience
Work History
Office Assistant
Aj’s Synthetic Grass
05.2021 - Current
- Answering phone calls, messages, and contact forms from prospective and existing customers in order to set up meetings and provide quotes.
- Maintain the website's marketing and social media profiles, making sure the material is up to date.
- Created quotes, invoices, and receipts for clients.
- Collect customer payments and deposits to begin the project.
- Helping with the scheduling of any maintenance needed on the machinery, as well as placing the order for materials needed at the job site.
- I ensure that the office is properly stocked with supplies.
Assistant Property Manager
Portico Property Management
01.2019 - 03.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Leasing Consultant
Portico Property Management
10.2017 - 01.2019
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
Sales Associate
Dillard's
03.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Macys Department Store
11.2012 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Seven Lakes High School
Katy, TXSkills
- Customer Service
- Positive Attitude
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Excel spreadsheets
- Social media knowledge
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Aj’s Synthetic Grass
05.2021 - Current
Assistant Property Manager
Portico Property Management
01.2019 - 03.2020
Leasing Consultant
Portico Property Management
10.2017 - 01.2019
Sales Associate
Dillard's
03.2015 - 09.2017
Sales Associate
Macys Department Store
11.2012 - 02.2015
Seven Lakes High School