Maria Pelaez Winfrey
Glenpool
Summary
Bilingual professional specializing in trauma-informed assessments and service plan development. Expertise in effective communication and problem-solving enhances client outcomes while ensuring safety and stability in child placements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HSPRS Case Manager
Endeavors
Tulsa
04.2023 - Current
- Conducted comprehensive home visits and client interviews to evaluate child placement safety and stability.
- Performed trauma-informed assessments while maintaining accurate records in digital case management systems.
- Developed personalized service plans based on thorough client needs assessments.
- Coordinated referrals across multiple service areas including education, healthcare, and mental health services.
- Documented case notes and ensured accuracy of records in databases.
- Communicated with legal service providers and social agencies regarding case progress.
- Managed travel planning for home visits and tracked expenses using SAP Concur system.
- Oversaw caseloads to ensure timely documentation and reporting.
Case Manager
Endeavors
Pecos
06.2022 - 08.2022
- Oversaw all aspects of unaccompanied children's case management, delivering timely release recommendations.
- Managed high-volume caseload in federally regulated shelter, ensuring compliance with Office of Refugee Resettlement policies.
- Documented case notes, ensuring accuracy and compliance with ORR guidelines.
- Reviewed and completed incident reports, enhancing accountability and transparency.
- Educated clients and families on rights and community resources, empowering informed decision-making.
Education
Master of Science - International Business
Oklahoma State University
Stillwater, OK05-2007
Bachelor of Science - Business Economics
Libertadores University
Bogota, COLOMBIA11-1997
Skills
- Case management software
- HIPAA compliance
- Service plan development
- Case documentation
- Trauma-informed assessments
- Data analysis and entry
- Report writing
- Bilingual (English/Spanish)
- Technical proficiency in Salesforce, Microsoft Office Suite, Google Workspace, Concur, and Microsoft Teams
- Problem solving
- Conflict resolution
- Resource identification
- Time management
- Clear communication
- Positive attitude
Certification
- • Certificate of Achievement about Immigration Legal Assistant and Form Preparation Program with Bilingual Institute of Professional Studies.
• Case Management Certificate Program, Accelerated included: Introduction to Case Management, Roles and Responsibilities, Core Competencies. Quality Management and Outcomes, Ethical Principles and Compliance with Endeavors
• Certificate of Completion of HSPRS Training: ORR Policy Framework.
• Certificate of Completion of Governing Rules for working with Migrant Children
• Certificate of Completion of HSPRS of PRS Reports
• Certificate of Completion of HSPRS: Time Management.
• Certificate of Completion of Understanding Mandated Reporting and CIR in HSPRS
• Certificate of Completion of Home Study A- Z Refresher
• Certificate of Completion of Polaris Human Trafficking 101 Training.
• Certificate of Completion of Trafficking Victims protection Reauthorization Act of 2008.
• HSPRS Training: Violence Against Women Reauthorization Act of 2023, Preventing, Detecting and Responding to Sexual Abuse and Sexual Harassment and Gang Preventing Techniques and Resources.
• Certificate of Completion of An Introduction to Trauma- Informed Care.
Timeline
HSPRS Case Manager
Endeavors
04.2023 - Current
Case Manager
Endeavors
06.2022 - 08.2022
Master of Science - International Business
Oklahoma State University
Bachelor of Science - Business Economics
Libertadores University