Maria Perez
Hudson ,OH
Summary
Driven, community-focused leader with talent for fostering inclusive, vibrant environments. Possesses great understanding of public policy and urban planning, coupled with strong skills in strategic communication and stakeholder engagement. Committed to driving positive change and enhancing quality of life for all residents.
Overview
3
3
years of professional experience
Work History
Server
Outback Steakhouse
Mentor, OH
08.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed table settings and maintained cleanliness to enhance guest experience.
- Adapted quickly to changing priorities during peak hours while maintaining service quality.
Server
Lager & Vine
Hudson, OH
10.2022 - 08.2025
- Assisted in training new servers on menu items, service procedures, and POS system usage.
- Resolved customer complaints proactively, fostering positive dining experiences and repeat business.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Oversaw daily opening and closing duties, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Master of Science - Marketing
Kent State University
Kent, Ohio, OHSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Service prioritization
- Team collaboration
- Sales expertise
- Relationship management
- Guest relations management
Accomplishments
- honor roll
Timeline
Server
Outback Steakhouse
08.2025 - Current
Server
Lager & Vine
10.2022 - 08.2025
Master of Science - Marketing
Kent State University