Maria PEREZ
Arlington,TX
Summary
Customer service and operations professional with experience across insurance, healthcare support, retail, and warehouse logistics. Skilled in training, scheduling, customer relations, data entry, and high-volume workflow environments. Proven ability to maintain accuracy, resolve customer concerns, and support team efficiency in fast-paced settings
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Northern Tool & Equipment Distribution
Arlington, Texas
10.2024 - 04.2026
- Executed accurate picking, packing, and stocking of inventory to support efficient order fulfillment operations
- Processed mail orders with a focus on accuracy, organization, and timely completion
- Maintained clean, safe, and organized warehouse conditions in alignment with operational standards
- Assisted in training and onboarding new employees to ensure proper workflow procedures and productivity standards
- Supported daily warehouse operations in a fast-paced, high-volume environment
Support Center Representative
Community Dental Partners
Denton, Texas
07.2022 - 12.2023
- Managed high-volume appointment scheduling, modifications, and cancellations using Open Dental software
- Verified insurance eligibility and ensured accurate collection of patient information and documentation
- Maintained detailed and accurate patient records, call logs, and system notes in compliance with procedures
- Conducted appointment confirmations and follow-up calls to reduce missed appointments and improve scheduling efficiency
- Coordinated communication between dental offices and internal departments via phone, email, and chat systems
- Supported patient service operations in a fast-paced call center environment while maintaining accuracy and professionalism
Assistant Manager
Amax Auto Insurance
Arlington, Texas
03.2016 - 11.2020
- Led daily branch operations including opening and closing procedures while ensuring compliance with company policies and standards
- Trained, coached, and supported team members to improve performance, accuracy, and customer service quality
- Managed insurance policy processing including new applications, updates, renewals, and customer account servicing
- Resolved customer concerns efficiently while maintaining professionalism and high service standards
- Handled cash and card transactions accurately and supported operational reporting and communication with management
Education
High School Diploma -
Arlington High School
Arlington 05-2012
Skills
- Customer Service
- Leadership
- Training & Coaching
- Scheduling
- Communication
- Multitasking
- Problem-Solving
- Insurance Support
- Warehouse Operations
- Data Entry
- Open Dental Software
- Bilingual (English & Spanish)
Timeline
Warehouse Associate
Northern Tool & Equipment Distribution
10.2024 - 04.2026
Support Center Representative
Community Dental Partners
07.2022 - 12.2023
Assistant Manager
Amax Auto Insurance
03.2016 - 11.2020
High School Diploma -
Arlington High School