Maria Pimentel
Posen,IL
Summary
Bilingual Senior Outreach Executive with 4+ years of meeting/exceeding personal growth target utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a Patient Relations Manager position in an effort to educate prospects and patients on their insurance benefits and become and advocate for Oak Street Health to gain patient retention.
Overview
8
8
years of professional experience
Work History
Senior Outreach Executive
Oak Street Health
Blue Island, IL
11.2017 - Current
- Developed network relationships with community coordinators to enhance awareness and promote services by hosting in-center and out of center events
- Met/exceeded monthly personal growth target
- Increased knowledge on Medicare by engaging with Patient Relations Managers and Insurance Agents
- Successfully verified prospects insurance by using One Source
- Maintained updated pipeline via Salesforce by keeping up with pending tasks and generating 30-50 phone calls per day
- Effectively scheduled Welcome Visit appointments and transportation as needed on Greenway
- Safely conducted home visits to connect with hard to reach prospects
- Encouraged fee-for-service prospects to Insurance Agents to enroll into Medicare Advantage plan
- Follow-up with prospects after Welcome Visit was completed to ensure patient received unmatched experience and ask for possible referrals
- Trained many on-boarding Outreach Executives cold calling dialogues and how to successfully fill their pipeline
Community Based Outreach Team Leader
Aunt Martha's Healthy Start Program
Park Forest, IL
01.2015 - 11.2017
- Networked with local organizations, leaders and community coordinators, resulting in establishment of new and lasting partnerships and relationships
- Conducted 10-15 community workshops monthly to promote Healthy Start program and educate public on available services
- Executed strategies to generate qualified leads through calling referral resources
- Directed Community Action Network (CAN) meetings quarterly to address health disparities
- Conducted Consumer Advisory Committees (CAC) to identify and resolve community issues
- Planned marketing events while staying within budget
- Maintained records of all events and generated reports to senior leadership
- Administered performance evaluations for team members
Education
Associate of Arts - Psychology
South Suburban College of Cook County
South Holland, IL05.2019
Skills
- Bilingual: Fluent in Spanish and English
- Proficient in Salesforce & Greenway
- Won Top performing OE cruise to in 2020
- Trained new on-boarding employees
- Computer Literacy
- Professional Skills: works great under pressure, self-reliant, wonderful people skills, excellent in multitasking and great communication skills
Timeline
Senior Outreach Executive
Oak Street Health
11.2017 - Current
Community Based Outreach Team Leader
Aunt Martha's Healthy Start Program
01.2015 - 11.2017
Associate of Arts - Psychology
South Suburban College of Cook County
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