Maximiliano Palma
Las Vegas,NV
Summary
Dynamic and motivated bilingual sales professional with extensive experience in relationship building and consultative selling. Skilled in lead generation, CRM management, and persuasive communication. Known for team collaboration and adaptability, ensuring alignment with shifting business needs. Eager to contribute to a tech-driven organization and support its growth through effective sales strategies and customer engagement.
Overview
11
11
years of professional experience
Work History
Senior Business Credit Consultant/Account Executive
BCC
08.2020 - 10.2024
- Delivered tailored guidance to entrepreneurs in building business credit, successfully securing initial funding and credit lines.
- Engaged in detailed conversations with potential clients, effectively communicating value propositions to close sales when sales department was having trouble doing so.
- Managed high volume of clients daily (80 to 90 clients daily via scheduled appointments), delivering exceptional service and personalized attention to each individual. Total clientele I was responsible for during a calendar year was over 1500.
- Obtained over $9m in credit for clients through small lending products, credit cards, and tradelines applicable to each business niche.
Quality Assurance Supervisor
Dynata
06.2019 - 06.2020
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Responsible for supervising up to 100 floor agents at a time.
Senior Account Executive and Sales Manager
Toldos Primavera
02.2014 - 04.2019
- - Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- - Brought in over $10m in revenue while managing multiple high-profile accounts.
- - Quota attainment throughout employment of 136%. Top performer in 2014 and 2016, top 5% in 2015, 2017, and 2018.
- - Analyzed market potential and created highly successful prospect conversion strategies, leading to strategic sales initiatives that increased sales by an average of 11% annually.
- -Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Education
Bachelor's Degree Equivalent - Health Sciences
University of Pedro De Valdivia
Santiago, Chile01.2017
Skills
- Bilingual: Fluent in Spanish and English
- Consultative Selling
- Customer Relationship Management (CRM)
- Problem Solving & Creative Thinking
- Project & Account Management
- Sales Strategy Development
- Quality Assurance
- Sales Closer
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Additional Information
Strong leadership and communication skills, Result-driven with a focus on customer satisfaction, Proven ability to adapt and thrive in dynamic environments, References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Senior Business Credit Consultant/Account Executive
BCC
08.2020 - 10.2024
Quality Assurance Supervisor
Dynata
06.2019 - 06.2020
Senior Account Executive and Sales Manager
Toldos Primavera
02.2014 - 04.2019
Bachelor's Degree Equivalent - Health Sciences
University of Pedro De Valdivia
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