Maria Pina
Hilliard,OH
Summary
Open and clear communicator, specializing in merchandising, tagging, and display set-up.
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
3
3
years of professional experience
Work History
Costumer Services Client
US Bank National Association
Columbus, OH
12.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Customer Service Associate
Staffing Alternatives
Columbus, Ohio
02.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Operations Supervisor
Maersk Inc
Groveport, Ohio
09.2024 - 01.2025
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved employee concerns to maintain a positive work environment and morale.
- Supervised daily operations to ensure workflow efficiency and productivity.
- Identified areas of improvement and developed strategies to increase efficiency.
- Guided employees in handling difficult or complex problems.
Inventory Control Logistics Lead
Ryder Logistics
Groveport, Ohio
01.2024 - 08.2024
- Developed and maintained accurate inventory records to ensure that stock levels meet customer needs.
- Analyzed incoming shipments for accuracy against purchase orders prior to acceptance into the warehouse system.
- Managed daily activities of warehouse personnel ensuring timely completion of tasks according to established guidelines.
- Trained and supervised staff in proper safety procedures for handling materials in the warehouse environment.
- Ensured product availability by coordinating with purchasing department to place orders when needed.
Customer Service Representative
Ryder Logistics
Groveport, Ohio
05.2023 - 01.2024
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Colegio Del Santisimo
Barquisimeto- Venezuela2016
Skills
Customer service
Multi tasking
Conflict resolution
Team leadership
Process improvement
RFQ management
Supply Chain Optimization
Merchandising expertise
Work order coordination
Employee Coaching
High-energy attitude
Problem resolution
Languages
Spanish
Native/ Bilingual
Timeline
Costumer Services Client
US Bank National Association
12.2025 - Current
Customer Service Associate
Staffing Alternatives
02.2025 - Current
Operations Supervisor
Maersk Inc
09.2024 - 01.2025
Inventory Control Logistics Lead
Ryder Logistics
01.2024 - 08.2024
Customer Service Representative
Ryder Logistics
05.2023 - 01.2024
High School Diploma -
Colegio Del Santisimo