Maria Pirowski

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated with housekeeping and maintenance to ensure guest satisfaction and timely room availability.
• Trained new staff on front desk procedures, enhancing team performance and service quality.
• Implemented efficient scheduling systems for reservations, improving operational workflow.
• Developed strong relationships with guests, fostering loyalty through personalized service experiences.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

As receptionist in service dept, I answered and directed calls. As well as take messages and give status updates on vehicles in service department. My duties also included reaching out to customers by phone and booked service appointments. I also collect payments for services completed on vehicles.

• Transmitted information or documents to customers, using computer, mail, or facsimile machine.
• Signed for packages that came to the organization and distributed them to the appropriate personnel.
• Greeted all guests in a courteous and professional manner.
• Processed guest payments for room charges, food and beverage charges and phone charges.
• Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
• Delivered requested items to guests' rooms.
• Followed company regulations and rules promoting a safe environment for both travelers and employees.
• Monitored room availability.
• Enforced lost and found procedures whenever missing items were located.
• Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.

• Cash handling,
• Strong communication skills
• customer service,
• Customer assistance
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Helped customers select products that best fit their personal needs.
• Educated customers on product and service offerings.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Processed all sales transactions accurately and in a timely fashion.
• Verified and honored sales prices and arranged for carry-outs to customer vehicles.
• Processed shipments and maintained organized stock shelves.