MARIA RAMIREZ

Work History

COURTS OF COOK COUNTY (Self Employed)

09.1997 - Current

Legal interpretation and/or medical interpretation for Worker's Compensation, criminal court, domestic relations and DCFS court cases in Cook, Will, DuPage, Kane Counties
Enhanced customer satisfaction by efficiently interpreting phone calls between clients and service providers.
Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
Streamlined communication for non-English speaking customers by providing accurate interpretation services.
Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Community Savings Bank

11.2018 - 01.2020

Served as primary point of contact for customers, providing assistance with account maintenance and transactions. Directing bank customers in their banking needs.
Processed Commercial account deposits, Auto Loan Payments, Mortgage payments, Retirement Deposits, Personal Account Bank deposits and withdrawals, college savings accounts deposits, Junior Savings Account deposits, processed Certificates of Deposit Cash in, daily auditing and balancing of teller drawers
Spanish Interpretation/Translation for bank customers.
Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
Assisted customers in opening new accounts, facilitating smooth onboarding process for new clients.
Processed loan payments accurately, contributing to overall efficiency of branch operations.
Answered telephone/in person inquiries regarding account balances, transaction history, services charges, and interest rates. Checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Maintained friendly and professional customer interactions.

*PLS Check Cashers

01.2018 - 11.2018

Shift Manager overseeing 6 or more Customer Service Representatives per shift
Accomplished multiple tasks within established timeframes.
Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
Processed utility payments.
Sales of city license plate stickers and window city stickers, new plate transfers, payroll check cashing and verification.
Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
Maintained balance of currency in safe activity throughout the shift.
Answered incoming calls for quotes regarding services provided at PLS Check Cashers
Maintained daily communication and reports for Corporate Offices in Oak Brook, IL.

*AXA ASSISTANCE USA (Contract)

10.2016 - 01.2017

Processing of International medical claims for Mexico AXA Assistance and numerous providers
Attained Contract Goal of over $1 million in revenue collections within 3-month period.
Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
Utilized specialized software to process incoming claims, enter data and generate reports.
Managed workload and priorities to meet claims processing meet deadlines.

Social Security Administration (Internship)

08.2010 - 01.2011

Processing of short term and long-term disability claims, contact of claimants on discrepancies of their claim - auditing, updating of information on main database,
Adjudication of multiple type of benefit claims such as adult disabled child cases and other benefits within Social Security Administration benefits.
Enhanced client satisfaction by providing efficient and accurate authorization services.
Streamlined authorization process for faster approvals, resulting in reduced wait times for clients.
Collaborated with various departments to ensure timely processing of requests and documentation.
Conducted thorough research on eligibility criteria and requirements, ensuring accurate decision-making in authorizations.

C-21 Salamanca Real Estate Offices and Academy

12.1990 - 08.2007

Multi million-to-billion-dollar producer as Realtor in residential and commercial real estate sales for Chicago, IL and surrounding suburbs
Collaborated closely with loan companies, mortgage brokers, bank lenders, and private investors to provide information to buyers as well as sellers for refinancing of their real estate investments with best interest rates
Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Ensured compliance with federal/state laws regulating real estate transactions.
Assist clients in closing of real estate purchases and refinancing.