Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TEK Systems Global Services
Phoenix, AZ
10.2022 - 08.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Driver
COMTRANS
Phoenix Az
04.2018 - 07.2021
Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Special Education Aide
Cartwright School District
Phoenix Az
08.2007 - 05.2012
Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
Assisted in the development of functional life skills for students with intellectual and developmental disabilities.
Maintained detailed records of student progress, attendance, and behavior for use in evaluations and reports.