Maria Randall
Saint Clair Shores,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Client Consultant
Flagstar
03.2024 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Mentored junior consultants, sharing knowledge and best practices while encouraging professional growth within the team.
- Delivered exceptional customer service, resulting in numerous positive testimonials and a high client retention rate.
- Applied and designed unique solutions using available resources to address client needs.
ANIMAL EDUCATOR
The Reptarium
03.2023 - Current
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
GAME MASTER
Breakout
05.2022 - 01.2023
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Ensured a diverse range of playstyles were catered for by collaborating with the design team in creating new gameplay features and content
- Developed creative solutions for unique player requests, fostering a positive gaming environment
- Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly
- Researched and identified solutions to technical problems.
LEAD SUPERVISOR
TEMO Sunrooms
06.2020 - 12.2021
- Educated customers on product and service benefits, explaining features and answering questions
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole
- Qualified leads and set up customer appointments for outside sales team
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
GAME MASTER
Escape Room Zone/Rage Room
08.2018 - 06.2020
- Communicated clearly and on-time to share clues and direct game actions
- Planned and set up games with specific subject matter and stories
- Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly
- Collaborated with game designers, artists and testers to ensure quality product delivery.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06.2017
Skills
- Animal Care
- Staff Training
- Accurate Money Handling
- Problem Solving
- Strong Communication
- Tour Guide Experience
- Adobe Lightroom & Photoshop
- Photography
- Engaging personality
Timeline
Client Consultant
Flagstar
03.2024 - Current
ANIMAL EDUCATOR
The Reptarium
03.2023 - Current
GAME MASTER
Breakout
05.2022 - 01.2023
LEAD SUPERVISOR
TEMO Sunrooms
06.2020 - 12.2021
GAME MASTER
Escape Room Zone/Rage Room
08.2018 - 06.2020
High School Diploma -
Lakeview High School
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