Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Maria Reaves
Jackson,TN
Work Preference
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Residence Inn & Suites by Marriott
Jackson, TN
08.2025 - Current
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new front desk staff on operational procedures and customer service standards.
- Streamlined front desk operations, reducing wait times during peak hours through effective scheduling.
- Developed and implemented strategies for improving guest experience based on feedback analysis.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Sales Representative
Xfinity Comcast
Jackson, TN
11.2025 - 03.2026
- Exceeded sales targets through personalized customer engagement and product knowledge.
- Developed and maintained strong relationships with clients to drive repeat business.
- Utilized CRM software to track customer interactions and sales pipelines effectively.
- Conducted market research to identify trends and adjust strategies accordingly.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Executed sales strategies to achieve targets and increase market share within assigned territory.
Front Desk Agent
Element Nashville Vanderbilt
Nashville, TN
07.2021 - 07.2025
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collected room deposits, fees and payments.
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Addressed guest inquiries and resolved issues to enhance customer satisfaction.
Night Auditor/Customer Service
Element Nashville Airport
Nashville, TN
03.2020 - 04.2021
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Entered and updated sensitive customer information during check-ins and room changes.
- Investigated daily variances and corrected errors to resolve discrepancies.
Front Desk Agent
Fairfield Inn & Suites
Nashville, TN
12.2019 - 03.2020
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Assisted at front desk when and handled purchases at gift shop.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Designed employee work schedules to address complete operational needs.
Night Auditor/Supervisor
Dream Hotel
Nashville, TN
01.2019 - 12.2019
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
Guest Service Representative/Night Auditor
Westin Nashville
Nashville, TN
06.2017 - 06.2018
- Arranged for transportation to and from airport, train station and events for visitors.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Customer Service Representative
T-Mobile
Nashville, TN
05.2014 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Managed over 100 customer calls per day
Education
Bachelor of Arts - Communications
Tennessee State University
Skills
- Room assignments
- Lobby auditing
- Safety and Security Procedures
- Registration Processing
- Administrative support
- Registration
- Problem-solving skills
- Sales expertise
- Customer Service
- MS Office
- Guest services
- Cash handling
- Hospitality service expertise
Timeline
Sales Representative
Xfinity Comcast
11.2025 - 03.2026
Front Desk Agent
Residence Inn & Suites by Marriott
08.2025 - Current
Front Desk Agent
Element Nashville Vanderbilt
07.2021 - 07.2025
Night Auditor/Customer Service
Element Nashville Airport
03.2020 - 04.2021
Front Desk Agent
Fairfield Inn & Suites
12.2019 - 03.2020
Night Auditor/Supervisor
Dream Hotel
01.2019 - 12.2019
Guest Service Representative/Night Auditor
Westin Nashville
06.2017 - 06.2018
Customer Service Representative
T-Mobile
05.2014 - 01.2017
Bachelor of Arts - Communications
Tennessee State University