Maria Refugio Lopez
Staten Island
Summary
Possessing excellent leadership and conflict resolution skills, combined with sharp attention to detail. Knowledge of surveillance systems and emergency response protocols, with strong ability to implement and oversee security measures. Committed to creating safe and secure environment for all.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Supervisor
Metro One Loss Prevention
546 Gulf Ave
05.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
Cashier Manager
Top Tomato Superstore
Staten Island, NY
03.2011 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Customer Service Cashier
Kohls Department Store
Staten Island, NY
06.2018 - 05.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Hair Stylist
Secret Garden Spa
Staten Island, NY
06.2017 - 12.2017
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
GED -
New Dorp High School
Staten Island, NY06-2015
Skills
- Skilled in conflict resolution
- Security screening
- Incident investigation
- Adaptable to new environments
Certification
- CPR/AED Certification
- First Aid Certification
- Cosmetology license
- Security License
Timeline
Security Supervisor
Metro One Loss Prevention
05.2021 - Current
Customer Service Cashier
Kohls Department Store
06.2018 - 05.2021
Hair Stylist
Secret Garden Spa
06.2017 - 12.2017
Cashier Manager
Top Tomato Superstore
03.2011 - Current
GED -
New Dorp High School