Maria Rendon
Totowa,NJ
Summary
Serviced-focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Diligent [Management Position] with proven background in managing administrative operations and streamlining processes. Successfully led teams to enhance organizational efficiency and implemented effective policies. Demonstrated leadership and problem-solving skills to drive continuous improvement and team cohesion.
Overview
3
3
years of professional experience
Work History
General Manager of Operations
Frankie M'S Auto Body Shop
03.2023 - Current
- Collaborate with staff to maximize customer satisfaction 75%, streamline procedures and improve bottom-line profitability.
- Increase revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reduce corporate risk by managing shrink processes and controlling inventory levels.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Independent Insurance Adjuster
Frankie M's Auto Body Shop
03.2022 - 03.2023
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
Education
MBA - Business Management
New Jersey Institute of Technology
Newark, NJ05-2007
Skills
- Team supervision
- Staff development
- Process improvement
- Trend forecasting
- Cross-functional team management
- Supervision and training
- Advertising and marketing
- Training and coaching
Timeline
General Manager of Operations
Frankie M'S Auto Body Shop
03.2023 - Current
Independent Insurance Adjuster
Frankie M's Auto Body Shop
03.2022 - 03.2023
MBA - Business Management
New Jersey Institute of Technology
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