Maria Reyes
Noblesville,USA
Summary
Highly organized professional promotes track record of overseeing and leading teams to achieve sales goals and maintain high customer service standards. Expert in handling customer complaints and resolving customer issues. Committed to developing and maintaining a positive work environment and fostering collaboration between staff and management. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
Keystone Crossing, IN
09.2024 - Current
- Customer Service & Account Management
- Open and maintain checking, savings, and other deposit accounts.
- Assist clients with account inquiries, transactions, and problem resolution.
- Educate customers on banking services, digital platforms, and self-service tools.
- Building Client Relationships
- Act as the primary contact for clients, developing long-term trust.
- Proactively reach out to customers to deepen relationships and anticipate needs.
- Provide personalized solutions based on client goals (saving, borrowing, investing).
- Sales & Business Development
- Identify opportunities to cross-sell products (credit cards, loans, mortgages, investments).
- Meet branch sales goals and performance metrics.
- Generate referrals to specialists (financial advisors, mortgage officers, small business bankers).
- Financial Guidance
- Recommend products that align with customer financial goals.
- Operational & Compliance Duties
- Follow regulatory requirements
- Verify identification and documentation when opening accounts or processing transactions.
- Cash handling and Ensure accuracy and compliance in all customer records and transactions.
Shift Leader
Panda express
Noblesville, IN
06.2023 - 08.2024
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Prepared end-of-shift reports for management review and approval.
- Provided guidance on how to handle difficult customer situations in a professional manner.
- Utilized effective communication skills to motivate team members to achieve goals.
- Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues.
Chef
Pies and pints
Noblesville, IN
02.2023 - 06.2023
- Maintained high levels of cleanliness and organization within the kitchen environment.
- Performed prep work such as chopping vegetables or marinating meats prior to service hours.
- Labeled and stored raw food ingredients in appropriate storage room, walk-in refrigerator, or freezer.
- Instructed new staff in proper food preparation, food storage and use of kitchen equipment and utensils.
Receptionist
Noble auto accesories
Noblesville, IN
03.2022 - 01.2023
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma - undefined
Noblesville high school
Noblesville06.2022
Skills
- Positive Attitude
- Professional Demeanor
- Goal Setting
- Adaptability and Flexibility
- Cash Handling
- Flexible Schedule
- Team motivation
- Bilingual
LANGUAGES
Spanish - Native
English - Advanced
Italian - Intermediate, Italian club
Timeline
Relationship Banker
Bank of America
09.2024 - Current
Shift Leader
Panda express
06.2023 - 08.2024
Chef
Pies and pints
02.2023 - 06.2023
Receptionist
Noble auto accesories
03.2022 - 01.2023
High School Diploma - undefined
Noblesville high school