Maria Reyes-Hong
Simi Valley,CA
Summary
Proven leader in deposit operations with a track record of enhancing team productivity and operational efficiency at Eastwest Bank. Skilled in quality assurance and time management, adept at fostering employee engagement and driving process improvements. Excelled in identifying discrepancies and preventing fraudulent activities, leveraging both analytical and interpersonal skills to achieve superior outcomes.
Overview
9
9
years of professional experience
Work History
Deposit Operations Lead
Eastwest Bank
09.2019 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Offered internal support for audit, compliance and reporting activities.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Deposit Operations Specialist
City National Bank
03.2016 - 08.2019
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Processed account maintenance requests and checked for alignment with bank policy.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
- Managed high volumes of incoming and outgoing transactions daily, prioritizing tasks effectively to meet deadlines.
Senior Teller
Wellsfargo Bank
08.2015 - 02.2016
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Managed overdraft reports and performed audits.
- Recognized and prevented fraudulent activities and suspicious transactions.
Education
Bachelor of Science - Business Administration
Glendale Community College
Glendale, CASkills
- Operational Efficiency
- Team Training
- Quality Assurance
- Time Management
- Detail Oriented
- Microsoft suite
Timeline
Deposit Operations Lead
Eastwest Bank
09.2019 - Current
Deposit Operations Specialist
City National Bank
03.2016 - 08.2019
Senior Teller
Wellsfargo Bank
08.2015 - 02.2016
Bachelor of Science - Business Administration
Glendale Community College
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