Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Reynaga

Salt Lake City,UT

Summary

Dynamic Customer Service Representative with a proven track record at Resource Financial, excelling in problem resolution and relationship building. Expert in handling escalated calls and maintaining customer loyalty through empathetic communication. Proficient in data entry, ensuring meticulous documentation and follow-up for enhanced client satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Resource Financial
Salt Lake City, UT
06.2015 - 12.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

None - None

Granite High School
Salt Lake City, UT
06.2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Client relations
  • Follow-up skills
  • Paperwork processing
  • Documentation
  • Data collection
  • Customer relationship management (CRM)
  • Clerical support

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Resource Financial
06.2015 - 12.2025

None - None

Granite High School