Maria Rivera
Conroe,TX
Summary
Dynamic professional with a proven track record at UTMB Conroe WIC, excelling in administrative support and customer satisfaction. Demonstrated expertise in database entry and telephone etiquette, significantly reducing errors and enhancing client interactions. Recognized for multitasking abilities and fostering a positive office atmosphere, ensuring efficient operations and improved service delivery.
Overview
8
8
years of professional experience
Work History
Clerk II
UTMB CONROE WIC
Conroe, TX
03.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Director of First Impressions
Scott Law Firm
Conroe, TX
01.2023 - 07.2023
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Streamlined communication channels for better information flow between departments.
- Showed worth to visitors by giving undivided attention.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
Personal Trainer
Space City Gym
Humble, TX
04.2022 - 09.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Medical Office Receptionist
CLS Health
Webster, TX
04.2021 - 03.2022
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
Assembly Line Worker
Medivators
Conroe, TX
04.2017 - 02.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Education
High School Diploma
Conroe High School
Conroe, TX05.2011
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Administrative tasks
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Clerk II
UTMB CONROE WIC
03.2023 - Current
Director of First Impressions
Scott Law Firm
01.2023 - 07.2023
Personal Trainer
Space City Gym
04.2022 - 09.2022
Medical Office Receptionist
CLS Health
04.2021 - 03.2022
Assembly Line Worker
Medivators
04.2017 - 02.2021
High School Diploma
Conroe High School