Maria Rodriguez
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
CSR, Sales
Farmer Brown Insurance
Medellin , Colombia
02.2020 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Listened to customer needs to identify and recommend best products and services.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
Server
La Provincia Restaurant
Medellin, Colombia
02.2019 - 12.2019
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Virgen Del Rosario
VenezuelaSkills
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- Conflict Resolution
- Problem-Solving Abilities
- Appointment Scheduling
- Report Generation
- Guest Engagement
- Service Prioritization
- Positive and Professional
Languages
English
Professional
Spanish
Professional
Timeline
CSR, Sales
Farmer Brown Insurance
02.2020 - 11.2023
Server
La Provincia Restaurant
02.2019 - 12.2019
High School Diploma -
Virgen Del Rosario
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