Maria Rodriguez
Hanford,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
TELLER
Bank of the Sierra
Hanford, CA
09.2023 - Current
- As a Teller I process customer transactions such as deposits & withdrawals, money transfers and payments
- Accept & exchange currency, resolve any questions and concerns about transactions
- Educate customers on branch technology & educate them on digital self-service options
- Make sure that registers balance at the end of the day.
TELLER
Union Bank
08.2021 - 08.2023
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
DEBTOR COLLECTO
Kings Credit Services
09.2013 - 04.2020
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments over phone and set up recurring drafts.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
Education
High School -
HANFORD JOINT UNION HIGH SCHOOL
06.2006
Skills
- Bilingual in (English/Spanish)
- Friendly
- Excellent communication skills
- Strong Work Ethic
- Account Management
- Customer Relationship Building
- Regulatory Compliance
Timeline
TELLER
Bank of the Sierra
09.2023 - Current
TELLER
Union Bank
08.2021 - 08.2023
DEBTOR COLLECTO
Kings Credit Services
09.2013 - 04.2020
High School -
HANFORD JOINT UNION HIGH SCHOOL
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