Maria Rodriguez
Henderson,NV
Summary
Proven Dental Assistant with a track record of enhancing patient satisfaction and streamlining office operations at Apex Endodontics. Demonstrates exceptional sterilization techniques and interpersonal skills, fostering trust and loyalty. Excelled in team collaboration and patient scheduling, significantly contributing to a seamless patient experience and efficient practice environment. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Apex Endodontics
04.2017 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Participated actively in team meetings-sharing best practices and suggestions for improvement.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
Cashier
Roberto's Taco Shop
02.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
Front Line Crew Member
Qdoba Mexican Grill
05.2015 - 01.2016
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Operated cash register accurately, maintaining proper handling of financial transactions.
- Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
Education
Cowan Sunset High School
Henderson06.2015
Skills
- Phone Etiquette
- Patient Scheduling
- Office Organization
- Insurance Verification
- Team Collaboration
- Sterilization techniques
- Sanitation protocols
- Customer Service
Timeline
Dental Assistant
Apex Endodontics
04.2017 - 03.2020
Cashier
Roberto's Taco Shop
02.2016 - 01.2017
Front Line Crew Member
Qdoba Mexican Grill
05.2015 - 01.2016
Cowan Sunset High School
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