Maria Jimenez

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Delivered pick-up and curbside orders to guests.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Monitored seating area and checked restrooms regularly to keep spotless.

Adapted to diverse responsibilities to support seamless restaurant operations.

Ensured compliance with designated food preparation standards.

Ensured customer satisfaction through positive experiences.

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Worked with team to achieve sales goals for products.
• Maintained clean, organized and professional work environment.
• Greeted customers warmly and pleasantly answered inquiries.