Maria Rodriguez
Orlando,FL
Summary
Outstanding customer service skills. Thrive in a fast-paced environment. Bilingual English/Spanish, proficient with Microsoft Word and Excel.
Dynamic professional skilled in customer relations and expert problem solving. Proven track record in enhancing onboarding processes and improving customer satisfaction through effective communication and collaboration.
Overview
26
26
years of professional experience
Work History
Appliance Sale Specailist
Home Depot
Orlando FL 32828
01.2024 - Current
- Developed and implemented training programs for new team members, enhancing onboarding efficiency.
- Analyzed inventory data to optimize stock levels and reduce discrepancies.
- Managed customer inquiries, ensuring high satisfaction through effective communication and problem resolution.
- Collaborated with cross-functional teams to streamline project workflows and improve operational outcomes.
- Led initiatives to enhance safety protocols, contributing to a safer work environment for staff and customers.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Medical Receptionist
Chen Senior Medical Center
Hallandale Beach, FL
11.2019 - 03.2021
- Welcomed and greeted patients and visitors in person, and guided them to the appropriate destinations.
- Handled a high volume of incoming calls, scheduling appointments and routing calls to the proper destinations.
- Assisted patients in distress and responded to their emergencies.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Recorded and collected patient charges and handled credit extended to patients.
- Protected patients’ rights by maintaining the confidentiality of medical, personal and financial information.
Van Driver/Translator
City of Hallandale Beach
Hallandale, FL
06.2014 - 07.2017
- Transported seniors and school aged children to and from homes, events and community centers.
- Assisted caseworkers to translate for customers filling out applications for government services.
- Served as the primary point of contact for in house and external phone and website queries, and performed other clerical duties.
- Assisted in group events and field trips by chaperoning and interacting with community seniors at the human service department.
Bus Operator
Orange County Public Schools
Orange County, FL
06.2000 - 07.2008
- Transported school children with special needs to and from schools and community centers efficiently and safely.
- Ensured all passengers used safety equipment and were placed in the appropriate (age and weight) seating.
Education
Diploma -
Abraham Lincoln High School
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Accomplishments
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Animal Care
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
Timeline
Appliance Sale Specailist
Home Depot
01.2024 - Current
Medical Receptionist
Chen Senior Medical Center
11.2019 - 03.2021
Van Driver/Translator
City of Hallandale Beach
06.2014 - 07.2017
Bus Operator
Orange County Public Schools
06.2000 - 07.2008
Diploma -
Abraham Lincoln High School