Maria Rodriguez Ascue
Stanton,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Server
Plazuelas Mexican Restaurant
Oakhurst, CA
06.2022 - 08.2024
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Food Runner
Plazuelas Mexican Restaurant
Oakhurst
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Assisted servers in setting up tables for guests.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Maintained a clean and organized work area throughout shift operations.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Head Busser
Plazuelas Mexican Restaurant
Oakhurst, CA
- Verified accuracy of bills presented to customers prior to payment processing.
- Inspected dining room furniture for cleanliness and repair needs.
- Assisted waitstaff in food and beverage service.
- Transported dirty dishes from dining areas to dishwashing area in an organized manner.
- Performed light cleaning duties such as wiping down counters, emptying trash cans.
- Provided assistance to guests as needed throughout their dining experience.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
Host
Plazuelas Mexican Restaurant
Oakhurst , CA
06.2022 - 08.2024
- Managed dining room layout to maximize efficiency of staff members.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Yosemite High School
Oakhurst, CA06-2023
Fresno City College
Fresno, CACypress College
Cypress, CASkills
- Table Bussing
- Food Delivery
- Food Running
- Beverage Preparation
- POS operation
- Positive and professional
- Guest Seating
- High-volume dining
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Plazuelas Mexican Restaurant
06.2022 - 08.2024
Host
Plazuelas Mexican Restaurant
06.2022 - 08.2024
Food Runner
Plazuelas Mexican Restaurant
Head Busser
Plazuelas Mexican Restaurant
High School Diploma -
Yosemite High School
Fresno City College
Cypress College