Maria Rodriguez Saenz
Hollywood,FL
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks, excelling in employee training and customer service management. As an expert in inventory control and conflict resolution, I enhanced team performance and guest satisfaction by effectively scheduling and streamlining implementing ef operations. Committed to fostering a positive work environment while achieving operational excellence.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain a positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
As a management professional, I am highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Dania Beach, FL
04.2025 - Current
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored baristas on product knowledge and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Streamlined workflow processes to improve speed of service during busy shifts.
- Fostered a positive team environment, promoting collaboration and morale among staff.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Shift Manager
Bolay Fresh Bold Kitchen
Aventura, FL
12.2022 - 03.2025
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Conducted staff performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with kitchen staff to streamline food preparation processes and reduce service time.
- Resolved customer complaints effectively, fostering a positive dining experience and promoting loyalty.
- Developed schedules to align staffing levels with peak business hours, improving operational efficiency.
- Monitored compliance with health and safety regulations, ensuring a safe working environment for all employees.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Holi Vegan Kitchen
North Miami Beach, FL
04.2021 - 12.2022
- Provided excellent customer service during busy dining hours.
- Assisted in maintaining cleanliness and organization of dining area.
- Learned menu items and daily specials to inform guests effectively.
- Supported team members with timely order delivery and table setup.
- Adapted quickly to changing priorities in a fast-paced environment.
- Handled cash transactions efficiently and accurately at register.
- Participated in training sessions to enhance service skills and knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Aviation
Escuela De Instruccion Aeronautica
Bogota, COL11-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Conflict resolution techniques
- Problem-solving
- Positive attitude
- Creative problem solving
- Customer service management
- Schedule management
- Inventory control
Certification
- Customer Service Certification, Service Quality Institute - 2017
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Supervisor
Starbucks
04.2025 - Current
Shift Manager
Bolay Fresh Bold Kitchen
12.2022 - 03.2025
Server
Holi Vegan Kitchen
04.2021 - 12.2022
No Degree - Aviation
Escuela De Instruccion Aeronautica