Maria Rojas
Henderson
Summary
Dynamic Customer Service Representative with extensive experience at Allstate, adept at problem resolution and active listening. Proven track record in handling escalated calls and ensuring high standards of service delivery. Skilled in payment processing and maintaining detailed records, contributing to customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
HR Block
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
Customer Service Representative
Allstate
03.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
HR Block
01.2025 - 04.2025
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Kilgore High School
Kilgore, TX05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
- Scheduling
- Follow-up skills
- Appointment scheduling
Certification
P&C License
Languages
Spanish
English
Timeline
Customer Service Representative
HR Block
01.2025 - 04.2025
Customer Service Representative
Allstate
03.2024 - Current
Customer Service Representative
HR Block
01.2024 - 04.2024
High School Diploma -
Kilgore High School
Similar Profiles
Jessica SheraJessica Shera
Reception Manager at HR BlockReception Manager at HR Block
Doretha HarrisDoretha Harris
Receptionist at HR BlockReceptionist at HR Block
Angelica JuncoAngelica Junco
Receptionist at HR BlockReceptionist at HR Block