Maria Romero
Arlington,WA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Team oriented employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customers needs including incoming calls, product questions, issue resolution and translation.
Overview
2
2
years of professional experience
Work History
Customer Service
Regal Cinemas
10.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Provided personalized solutions by helping them navigate our website or application for the best outcome.
- Assist customers in placing orders and handling exchanges.
- Informing existing customers of promotions and deals.
Online Fulfillment
Walmart
01.2022 - 01.2023
- Improved customer satisfaction by efficiently processing and fulfilling online orders.
- Enhanced order accuracy by diligently reviewing and validating customer information.
- Expedited order fulfillment with systematic inventory management and product retrieval.
- Collaborated with team members to achieve fulfillment goals and maintain high levels of productivity.
Education
High School Diploma -
Arlington High School
Arlington, WA06.2021
Skills
- Bilingual (Spanish)
- Effective Communication
- Cash Handling
- Telephone Etiquette
- Payment Processing
- Adaptability
- Organizational Skills
- Multitasking
- Customer Focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Fulfillment
Walmart
01.2022 - 01.2023
Customer Service
Regal Cinemas
10.2021 - Current
High School Diploma -
Arlington High School