Maria Rosado
New Port Richey,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Florida Advanced Spine and Orthopedics
Odessa, FL
12.2020 - 12.2024
- Facilitated patient registration, verifying all required information is obtained including demographic information, insurance information, and medical information.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Coordinated scheduling, rescheduling and cancellation of appointments across multiple providers to optimize patient care.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Updated patient charts with relevant information including test results or medical history.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Scheduled follow-up visits as needed based on physician instructions.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Collaborated with clinical and administrative staff to meet patient needs.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Key Manager/Catering Associate
On The Border Cantina and Grill
Exton, FL
03.2014 - 11.2024
- Make sure that the staff is doing their assigned tasks, and they are completed before the end of the shift.
- Making sure guests are getting great service and handling any problems that may occur, so the guests can leave happy and come back.
- Make sure that all customer complaints are taken care of, and see what can be done to ensure we retain them.
- Check out servers, and balance cash drawers at the end of their shift for accuracy.
- Handle all staffing problems to ensure all shifts are properly staffed.
- Verify that customer orders are coming out in a timely manner and to company standards before being given to customers.
- Making sure that all catering orders were complete and ready for delivery.
- Make sure that the food is set up correctly at the venue to ensure customer satisfaction.
Front Office Coordinator
North American Spine and Pain
Exton, PA
10.2015 - 11.2020
- Getting medical records together for attorneys for patient cases.
- Scheduling new patients and getting records from previous doctors to continue patient care.
- Attaching all of the patient notes, labs, and radiology reports to the patient charts.
- Offer translation services to Spanish-speaking patients to ease communication between the doctor and the patient.
- Do patient check-in, check-out, follow-up, and injection appointments through the use of EMR.
- Verified patients' insurance eligibility through Navinet and Availity.
- Review the patient-submitted new patient paperwork for completeness, accuracy, and compliance, following all HIPAA guidelines.
- Supervise front office staff to make sure that all pertinent information is collected.
Customer Service Representative
Wells Fargo
West Chester, PA
07.2005 - 04.2013
- Determine customer financial service needs, and prepare proposals to sell services that address those needs.
- Inform customers of procedures for applying for services such as debit cards, credit cards, direct deposit, and personal loans.
- Perform bank teller duties as required.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Investigate and correct errors upon customers' requests, according to customer and bank records.
- Execute a wire transfer of funds, and process all loans.
Education
Banking And Finance
Instituto De Banca Y Comercio
Guayama, PR05-1991
Skills
- Complaint resolution
- Account updating
- Verbal and written communication
- Gathering information
- Professional phone voice
- Communicating with clients
- Customer service
- Bilingual
- Call handling
- Appointment scheduling
Languages
Spanish
Professional
Timeline
Call Center Representative
Florida Advanced Spine and Orthopedics
12.2020 - 12.2024
Front Office Coordinator
North American Spine and Pain
10.2015 - 11.2020
Key Manager/Catering Associate
On The Border Cantina and Grill
03.2014 - 11.2024
Customer Service Representative
Wells Fargo
07.2005 - 04.2013
Banking And Finance
Instituto De Banca Y Comercio
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