Implemented linen reduction program leading to a cost reduction of $300k
Participated as co-chairperson of the linen utilization project
Implemented a process for scrubs leading to an annual cost saving of $63k
Member Services Specialist
American Automobile Association (AAA)
Hamilton, NJ
01.2000 - 01.2007
Interim supervisor for 60 employees
Training coordinator for all new hires
Council members concerning auto travel requests for TripTiks, maps, Tour Books and hotel car reservations
Participated in company-wide marketing video to promote AAA
Education
Completed credits - Business Administration, Computer Science
Mercer County Community College
East Windsor, NJ
01.1997
Skills
Bilingual – English and Spanish
Epic
Peoplesoft payroll system
HRC System
Google suite
Zoom
Chair linen committee for the hospital
Proficient in Microsoft Office – Word, Excel, Outlook, PowerPoint and Access
Expertise in Union Labor
Certified by FEMA for Introduction to the Incident Command System
Certified by FEMA for ICS for single Resources and Initial Action Incidents
Able to operate electronic automatic call distribution (ACD) telephone set and PC running Window based applications that include Microsoft Office, Excel, AVATAR, MPS, D/2000 and Apollo to properly receive, record and respond to member’s service requests
Six Sigma certified
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Linen Manager
Hackensack Meridian JFK Medical Center
01.2010 - Current
Linen Manager and Supervisor of Environmental Services and Patient Transport
Robert Wood Johnson University
01.2007 - 01.2010
Member Services Specialist
American Automobile Association (AAA)
01.2000 - 01.2007
Completed credits - Business Administration, Computer Science