Maria Rueda

Greeted and directed visitors and employees at various entrances, in the Medical Center. Assisted patients their appointments through the Epic system. Provided our guests with visitors passes after the proper screening protocol per the pandemic. Registered same day surgery patients, and escorted their family members to the recovery area. Prepared families for the Doctors update consultation. Sold parking stickers and handled a cash drawer of over $500 daily. I was also was in charge of training new employees.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Assisted in the accounting event coordinator prepare and mail binders out for weddings and conventions
• Accompanied the event coordinator to event meetings