Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
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Maria E Salcido

San Jose,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Employee

Panda Express Restaurant
San Jose
06.2024 - Current
  • Greeted customers upon entry, ensuring a warm and welcoming atmosphere, and provided excellent customer service throughout their visit.
  • Collaborated with kitchen and back-of-house teams to ensure that orders were completed and served in a timely manner.
  • Maintained cleanliness and organization of the front house area and dining space, ensuring a pleasant environment for all guests.
  • Actively promoted and informed guests about the Panda Express rewards program, leading to a 25% increase in new sign-ups per month.
  • Promoted seasonal menu items, special offers, and limited-time promotions, enhancing the guest experience, and encouraging repeat visits.

Bail Bonds Agent

Bail Hotline Bail Bonds
San Jose, CA
11.2019 - Current
  • Skillfully negotiated offers between financial surety and customers, advocating for client interests, and securing favorable terms that met their financial and personal objectives.
  • Analyzed credit reports, background checks, and other relevant documentation to determine eligibility for bail.
  • Consistently met and exceeded monthly collection goals by collecting an average of 95% of outstanding balances within set timeframes, ensuring financial success for the company.
  • Negotiated payment plans with clients, creating flexible terms that resulted in a 30% increase in successful payment completions compared to previous periods.
  • Provided exceptional post-closing client support and follow-up, maintaining a 98% client satisfaction rate, and fostering long-term relationships.

Leasing Assistant

SMC EAST BAY
Oakland
10.2016 - 10.2018
  • Supported daily operational functions, ensuring a smooth and efficient workflow across multiple departments.
  • Managed scheduling and provided customer service, addressing client needs and resolving inquiries effectively, while maintaining high customer satisfaction.
  • Prepared and audited operational reports detailing key activities, such as leasing and rent collection, ensuring 100% accuracy and compliance with company policies and regulations.
  • Responded to tenant inquiries in a timely and professional manner, followed up on 95% of non-payments within 48 hours, and monitored vacant properties to preserve property value and security.
  • Verified employment and rental history for over 100 prospective tenants per month, mitigating potential risks, and ensuring a 90% approval rate for qualified applicants.
  • Managed company utility accounts, collaborated with the accounting department to ensure timely payments, preventing service disruptions, and maintaining positive vendor relationships.
  • Converted leads into leases, and scheduled property viewings with interested applicants, contributing to a 10% increase in occupancy rates.

Education

Business Administration

Purdue University Global
West Lafayette, IN

Skills

  • Up-selling strategies
  • Phone etiquette
  • Multitasking and organization
  • Team collaboration
  • Conflict resolution
  • Problem-solving
  • Time management
  • Foreign language skills

Certification

  • Food Handler License #L2S-FH-000033683638
  • California Department of Insurance License #1N13027

Accomplishments

Bail Hotline Bail Bonds
Agent of the Year Award
2021, 2023, 2024

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front of House Employee

Panda Express Restaurant
06.2024 - Current

Bail Bonds Agent

Bail Hotline Bail Bonds
11.2019 - Current

Leasing Assistant

SMC EAST BAY
10.2016 - 10.2018

Business Administration

Purdue University Global

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Maria E Salcido