Overview
Work History
Education
Skills
Timeline
Generic

Maria Salinas

Overview

11
11
years of professional experience

Work History

Office Manager

Friendly Dental Group
03.2020 - Current
  • Oversee patient billing, insurance claims processing and payment collections.
  • Maintain compliance with HIPPA, OSHA and infection control standards, ensuring patient safety and confidentiality.
  • Resolve patient concerns professionally, maintaining a high standard of customer service.
  • Provided accurate and confidential language interpretation between patients and dental professionals.
  • Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
  • Prepared reports summarizing operational activities for upper management review.
  • Resolved conflicts between staff members through mediation or other methods.
  • Resolved escalated complaints and answered questions regarding policies and procedures.
  • Coordinated office workflow to maximize productivity and labor resources.
  • Greeted and welcomed patients in a professional manner while managing multiple tasks simultaneously.
  • Scheduled appointments for patients using office calendar system and provided updates on changes or cancellations when needed.
  • Assisted with completion of forms and check in and check out procedures

Front Desk/Receptionist

Friendly Dental Group
01.2017 - 03.2020
  • Handled phone inquiries, insurance preauthorizations and benefit eligibility checks.
  • Provided accurate and confidential language interpretation between patients and dental professionals.
  • Greeted and welcomed patients in a professional manner while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all patients.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
  • Assisted with completion of forms and check in and check out procedures.

Receptionist/Front Desk

Albemarle Road Family Dentistry
06.2016 - 01.2017
  • Handled phone inquiries, insurance preauthorizations and benefit eligibility checks.
  • Provided accurate and confidential language interpretation between patients and dental professionals.
  • Greeted and welcomed patients in a professional manner while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all patients.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
  • Assisted with completion of forms and check in and check out procedures.

Customer Service Representative

Iqor Inc.
Charlotte, NC
02.2015 - 06.2016
  • Managed inbound English and Spanish calls for a utility company, processing payments and service requests.
  • Responded to account inquiries, ensuring accurate and timely resolutions.
  • Entered and maintained customer data with high accuracy.
  • Developed strong customer relationships through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Met daily customer service quotas with a focus on quality.

Education

Diploma -

Independence High School
06.2011

Skills

  • Dental Practice Management
  • Eaglesoft
  • Dentrix
  • Insurance verification
  • Claims Processing
  • Bilingual English and Spanish
  • Microsoft Excel
  • Microsoft Word
  • Effective communication
  • Staff Leadership
  • Workflow optimization
  • Multitasking
  • Problem solving
  • Patient billing

Timeline

Office Manager

Friendly Dental Group
03.2020 - Current

Front Desk/Receptionist

Friendly Dental Group
01.2017 - 03.2020

Receptionist/Front Desk

Albemarle Road Family Dentistry
06.2016 - 01.2017

Customer Service Representative

Iqor Inc.
02.2015 - 06.2016

Diploma -

Independence High School

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Maria Salinas