Maria Sanchez
Odessa
Summary
Dynamic professional with experience at Texas Health Department as a COVID-19 Contact Tracer, excelling in data analysis and effective communication. Bilingual in Spanish, I successfully organized community health initiatives and provided exceptional customer service, ensuring accurate information dissemination and fostering community trust during critical times. Proven ability in file management and problem-solving.
Overview
11
11
years of professional experience
Work History
COVID-19 Contact Tracer
texas Health Department
Odessa
07.2020 - 12.2021
- scheduled appointments for covid 19 to those who would come in contact with the virus.
- organized files for those who had covid
- maintain data base, coordinated meetings
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Responded quickly to inquiries from community members about potential exposures or symptoms associated with COVID-19.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Provided health education materials and resources to affected individuals and their families.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Assisted in developing strategies for contact tracing efforts within local communities.
- Developed an understanding of state laws surrounding privacy issues when conducting contact tracing activities.
- Worked closely with other departments within the organization to coordinate contact tracing initiatives.
- Delivered healthy living and disease management information to specific population groups.
- Educated the public on preventative measures such as wearing masks, social distancing, hand washing.
Teller
Pronto Check Cashing
Odessa
05.2011 - 07.2019
- Provided exceptional customer service while accurately processing routine transactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Verified amounts and integrity of every check or funds transfer.
- Reported daily averages and shortages to operations department.
- Performed special services for customers, ordering bank cards and checks.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained accurate records of all transactions and customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Answered customer inquiries regarding bank products and services.
- Directed specific questions to appropriate branch personnel.
- Performed daily reconciliation of teller drawer within established limits.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Transmitted orders to supply cash to meet daily needs.
- Prepared official checks for customer and internal bank needs.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
Elementary School Teaching
Odessa College
Odessa, TX08-2026
High School Diploma -
Odessa High School
Odessa05-2010
Skills
- I am bilingual; Spanish is my second language, and I can write and read
- Data analysis
- Customer service
- Effective communication
- organizing, communication, problem solving
- teamwork
- Computer skills
- Word, excel, Microsoft outlook
- writing skills
- data entry
- file management
- calendar management
References
References available upon request.
Timeline
COVID-19 Contact Tracer
texas Health Department
07.2020 - 12.2021
Teller
Pronto Check Cashing
05.2011 - 07.2019
Elementary School Teaching
Odessa College
High School Diploma -
Odessa High School
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